The Quality & Exception Parcels Team ensure the identification and resolution of all types of exceptions encountered in the warehouse and train new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting.

Responsibilities

1. Management of Unplanned and Exception Parcels:

- Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.).

- Identify, prioritize, and resolve parcel anomalies during the start of each shift.

- Ensure rigorous follow-up of exception parcels and coordinate their processing with operators.

2. Relabeling Operations (Rerouting):

- Manage relabeling operations for parcels when necessary.

- Check label compliance with established standards.

3. Monitoring Parcels Entering the Warehouse Without an Exit Trace:

- Reduce "lost" parcels within the warehouse.

- Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled).

4. Training and Support for Other OPS Team Members:

- Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes.

- Schedule training sessions as needed for new arrivals on injection and sorting processes.

5. Team Supervision:

- Supervise, train, and support the three operators under their responsibility.

- Organize daily tasks and ensure an efficient distribution of workloads.

6. Follow-Up and Reporting:

- Provide daily reports to the OPS Manager for the AM/PM shift on all actions taken and anomalies encountered.

Requirements:

1. Technical Skills:

- Strong knowledge of logistics processes.

- Ability to analyze and solve problems independently.

- Proficiency in warehouse management tools and parcel tracking software.

2. Managerial Skills:

- Natural leadership to supervise and motivate a team of five operators.

- Ability to work under pressure and effectively prioritize tasks.

- Strong communication skills to relay information to the OPS Manager.

3. Personal Qualities:

- Precision and organizational skills.

- Proactivity and a sense of initiative.

- Team spirit and excellent interpersonal skills.

4. Experience:

- Previous experience in team management within a logistics environment.

- Knowledge of anomaly management flows is a plus.