This website uses cookies to ensure you get the best experience.

Cainiao and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
Skip to main content
France COE · France Office

3PL Operational Quality Coordinator

We usually respond within a day

Mission

As a OQC , you will be responsible for monitoring and improving the performance of our third-party logistics (3PL) partners at the parcel level. Your mission is to ensure the highest standards of service quality, on-time delivery, and customer experience across our last-mile network in France.

Key Responsibilities

1. Monitor 3PL operational performance daily at the parcel level (e.g., delivery success rate, delays, failed attempts, scan compliance, customer feedback).

2. Analyze KPIs related to delivery time, first-time delivery success, customer satisfaction, and exception handling.

3. Identify root causes of quality issues (e.g., address errors, carrier misrouting, poor customer communication) and drive corrective actions with 3PL partners.

4. Lead weekly performance review meetings with 3PL representatives and internal operations teams to share insights, track progress, and align on improvement plans.

5. Produce and present clear, actionable dashboards and reports highlighting trends, risks, and opportunities for service enhancement.

6. Act as the main quality liaison between internal stakeholders (KA, Operations, Tech) and external 3PL providers.

Job Requirements

1. Master Degree in Supply Chain, Logistics, Transportation

2. Key soft / hard skills : communication, coordination, data driven, pack office

3. Languages : French, English and Mandarin a plus

Department
France COE
Role
Quality Control
Locations
France Office
France COE · France Office

3PL Operational Quality Coordinator

Loading application form

Already working at Cainiao?

Let’s recruit together and find your next colleague.

Applicant tracking system by Teamtailor