Job Description：

1. Responsible for monitoring key customer indicators and continuously optimizing them, including but not limited to core indicators such as operations, management, experience, cost, and payment collection modules;

2. Timely and quickly respond to and handle various customer needs, including but not limited to operational abnormalities, complaints, Q&A, and new business opportunities;

3. Collaborate with internal operations and support departments to promote process optimization, resource integration, and other methods to reduce logistics management costs, improve customer satisfaction, and enhance consumer experience;

4. Based on the company's business development strategy and business plan, and leveraging Cainiao's service capabilities, continuously expand cooperation opportunities and deepen cooperation depth through excellent service.

Job Requirements：

1. Bachelor's degree or above, with over 5 years of work experience in logistics operations, and English can be used as the working language;

2. Outstanding communication skills, skilled in cross departmental collaboration and coordination, with 3-5 years of project management experience;

3. Sensitive to numbers, strong logical thinking ability, structured analysis ability, and strong implementation ability