Job Description – Sorting Operations Manager

Location: Cainiao Logistics Warehouse – 5 Avenue Bernard Vos, 69780 Mions

Reporting Line: Site Director

Contract Type: CDI (Contract Cadre)

Schedule: 35 hours per week with night shift hours

Role Summary

The Sorting Operations Manager is responsible for overseeing the end-to-end performance of sorting activities at the Mions logistics center. This includes planning, execution, and continuous improvement of parcel sorting operations, ensuring alignment with delivery schedules, quality standards, and cost targets. The role requires strong leadership, analytical skills, and cross-functional coordination to maintain operational excellence in a high-volume, time-sensitive environment.

Key Responsibilities

• Manage daily and weekly sorting operations based on parcel volume forecasts and delivery partner capacity

• Plan and allocate sorting resources, including personnel and equipment, to meet operational targets

• Coordinate with internal teams (Linehaul, Delivery, Commercial, Quality, Projects) to ensure smooth execution

• Monitor and control operating costs, material consumption, and resource utilization

• Track and improve quality indicators and customer satisfaction metrics

• Collaborate with the quality team for daily and weekly reviews of performance data

• Identify root causes of operational issues and implement corrective actions

• Ensure compliance with safety standards and operational procedures

• Lead and develop sorting teams to maintain high performance and engagement

Working Conditions

• Fast-paced logistics environment with night shift operations

• Team-based work culture focused on performance and quality

• Opportunity for career progression

Must-Have Requirements:

• Minimum 5 years of experience in a similar logistics or warehouse operations role

• Proven ability to manage sorting flows, personnel planning, and operational KPIs

• Fluent in written and spoken English

• Proficiency in Microsoft Office (Excel, Word, PowerPoint)

• Experience with Warehouse Management Systems (WMS)

• Strong analytical skills and results-oriented mindset

• Ability to lead cross-functional coordination and drive continuous improvement

Good-to-Have Qualities

• Experience in managing peak volume periods and exception handling

• Familiarity with parcel tracking systems and logistics automation tools

• Strong communication and interpersonal skills

• Adaptability to organizational changes and evolving operational needs