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Global Supply Chain · Rotterdam Warehouse

Cainiao-Equipment Engineering-Netherland

We usually respond within a week

Position Description

1. Site Coordination (core) Act as the on-site single point of contact for packing machines and sorters, liaising with warehouse operations, China HQ engineering and equipment vendors. Installation and commissioning are handled by the vendor; this role supports on-site coordination during go-live, acceptance walkthroughs and issue follow-up. Manage vendor after-sales: fault reporting, remote-support coordination, on-site repair scheduling and SLA tracking to closure.

2. First-line Issue Handling Perform daily checks, cleaning, parameter resets and rapid handling of common issues (jams, e-stops) to restore the line. Serve as the single intake point for equipment issues reported by floor operators; resolve simple issues directly, and for complex faults, carry out repairs hands-on under the vendor's remote guidance (part replacement, wiring, adjustment, reset) through to recovery. Day-to-day Management (light) Track spare-parts inventory & maintenance logs, record fault-rate/uptime data, provide peak-season standby; follow operating & safety procedures and support CE / Dutch Arbo compliance.

Job Requirements

Associate degree (MBO-4 / HBO) or above in Mechatronics / Mechanical / Automation, or equivalent warehouse-equipment field experience.

1–3 yrs of on-site equipment support, inspection or operation in a warehouse/production line; exposure to sorters / auto-packing machines preferred. Basic hands-on electromechanical ability (clearing jams, resets, replacing wear parts, executing repairs under vendor remote guidance); deep PLC/controls not required.

Strong coordination skills across operations, HQ and vendors.

Fluent Dutch or English; Chinese preferred (HQ & Chinese-vendor after-sales liaison).

IT / desktop-support skills a plus (basic troubleshooting of terminals, network, barcode scanners, label printers, etc.). Warehouse / logistics industry background a plus.

Department
Global Supply Chain
Locations
Rotterdam Warehouse
Global Supply Chain · Rotterdam Warehouse

Cainiao-Equipment Engineering-Netherland

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